Why is my live chat button showing ‘online’ when I am offline?
Please check the following settings to resolve the issue:
- Sign into your Operator Panel, click [View operators] and make sure all operators are offline.
- Go to Admin panel -> Chat system -> System setup -> Mobile chat and make sure that Mobile Chat is set to ‘off’ or ‘based on schedule’. Turning Mobile Chat ‘on’ will enable it 24/7.