I installed the live help chat feature.. but now I'm thinking I want to try out the ticket system. Do I need to download new software or make any changes to the code on the site?
Once live chat system is installed on your website your customers will be asked to submit a ticket when all operators under your account are offline.
You can also install "Submit a Ticket" button on your website separately from Chat button if you like.
To do that please switch to Admin Panel, Click on "Ticket System" Tab and click on "Installation" Menu.