The Visitors/Chats grid in my operator panel is not displaying visitors correctly.
LiveHelpNow chat button code monitors your website 24/7 and shows chatting, browsing, and recently departed visitors in the Operator Panel under Visitors/Chats.
There are a number of settings that control what is shown in the visitor grid:
- Filter – located to the top-left of the visitor grid, the filter settings let you adjust the types of chats & visitors shown in the visitor grid.
( The default setting is ‘All chatting and browsing’ )
- View Access – similar to the filter, view access is a setting controlled by Admins. Adjust view access for each operator in Admin panel -> Chat system -> System setup -> View access.
( The default setting is ‘Show All’ )