How do i assign live chat originating via SMS to a specific department?
Please follow these steps to route live chat originating via SMS to a specific department:
- Record Portal Id for the SMS provisioned phone number in Admin panel->My account->Integrations->SMS->Configure
- Configure a new visitor trigger to route SMS chat for the provisioned phone number to a specific department in Admin Panel->Chat system->System setup->Visitor triggers as follows:
a) Meet all conditions: Chat Window ID = Chat Portal ID recorded in the 1st step
b) Action: Assign - To department