Supplying already known pre-chat fields

Is it possible to supply and pre-fill on the pre-chat form already known information by our website such as customer name, email, etc?

You may easily supply pre-chat fields to be pre-filled within the pre-chat window so customer does not have to provide an already known by your website/service information.

Here are the easy steps:

1. Make sure that every prechat field is linked to a CRM field in Admin panel->Chat system->Customization->Prechat requirements
   
   
   
   
   
   
2. Include JavaScript object supplying known fields within LiveHelpNow live chat or helpOut tab button code like so:
   
   
   

   var lhnPreChatValues = {"full_name":"John Doe","email":"johndoe@johndoe.com","phone_number":"222-222-2222","website":"www.johndoe.com"};
   

   
   
   prefix field keys with a dash if you would like to disable customer's ability to edit the pre-chat field before submission like so:
   
   var lhnPreChatValues = {"-full_name":"John Doe","-email":"johndoe@johndoe.com","phone_number":"222-222-2222","website":"www.johndoe.com"};
   
   in the above examples customer will not be able to edit Name and Email fields and only phone number and website.
   
   

3. The fields will now be pre-filled on the pre-chat form:
   
   
   
   
   
   
4. Here's the list of all available fields for linking within JavaScript array:
   
   title
   first_name
   last_name
   full_name
   email
   company
   website
   phone_number
   street_address
   city
   state
   zip
   country
   inquiry
   inquiry_type
   custom_identifier_1
   custom_identifier_2
   custom_identifier_3
   custom_identifier_4
   custom_identifier_5
   custom_identifier_6
   custom_identifier_7
   custom_identifier_8
   custom_identifier_9
   custom_identifier_10
   
   
   
   If your website does not use JavaScript snippet for LiveHelpNow live chat button or helpOut tab code, you may also supply prechat values via chat window URL parameters like so:
   
   

   https://www.livehelpnow.net/lhn/lcv.aspx?d=DEPARTMENTID&ms=&zzwindow=WINDOWID&lhnid=ACCOUNTID&pcv=%7b%22full_name%22%3a%22Michael%22%2c%22email%22%3a%22email@email.com%22%7d

   The above is a URL encoded JavaScript Array: {"full_name":"Michael","email":"email@email.com"}

 

For embedded widget use this code:

 

For embedded widget:

window.lhnJsSdkInit = function () {
	....
		
	lhnJsSdk.controls = [{
		....		
	}];
	
	lhnJsSdk.preChatData = {
  		"key": "value",
  		"key": "value",
  		etc...
 	};

};


Where key is the name of the field from the list of available fields shown above.

You may also supply "auto_submit":true key to have the prechat values automatically submit when a customer launches chat like so:

lhnJsSdk.preChatData = {
  "first_name": "michael",
  "last_name":"smith",
  "auto_submit": true
 };