What are the software requirements for running the LiveHelpNow Alerter?
Works on any Windows system or any Mac OS X system Minimum of 500mb RAM Works in any browser Mobile Chat supports Blackberries with 4.7+ OS, Windows Mobile 6, iPhone, Google phone, Droids The latest version of the Alerter operator software is available for download here: [...]
How many web agents does my site require?
It all depends on how many visitors your site receives daily.On average 1 chat agent for each 50 daily visitors should be sufficient.So if your site serves 200 unique visitors daily it is recommended to have 4 chat agents assuming the live chat button is installed in visible location on your [...]
Can my agents handle more than one chat at a time?
Absolutely! The LiveHelpNow operator panel is layed out in order to helps an agent serve up to 5 chat session simultaneously with minimum stress. Of course an agent can serve unlimited chat sessions at a time, we just recommend no more than 5. How do I manage the chat windows when I am chatting with more than one [...]