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Troubleshooting live chat button status

Article ID: 14278 Email Print
Question
Why is my live chat button showing ‘online’ when I am offline?

Answer

Please check the following settings to resolve the issue:

  1. Sign into your Operator Panel, click [View operators] and make sure all operators are offline.
  2. Go to Admin panel -> Chat system -> System setup -> Mobile chat and make sure that Mobile Chat is set to ‘off’ or ‘based on schedule’. Turning Mobile Chat ‘on’ will enable it 24/7. 

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Article Details
Views: 8871 Created on: Jan 26, 2012
Date updated: Sep 13, 2014
Posted in: Troubleshooting

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