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How many web agents does my site require?

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Question
How many web agents does my site require?

Answer

It all depends on how many visitors your site receives daily.
On average 1 chat agent for each 50 daily visitors should be sufficient.
So if your site serves 200 unique visitors daily it is recommended to have 4 chat agents assuming the live chat button is installed in visible location on your website.


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Views: 9232 Created on: Jun 19, 2009
Date updated: Mar 07, 2011

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