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Is it possible to block IPs from starting a chat session?

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Question
Is it possible to block IPs from starting a chat session?

Answer

Yes, You can select which IP addresses to black list(block)


These blocked IP addresses will not be able to start a chat session, submit a ticket inquiry or have any other communication with your support staff over the LiveHelpNow platform. They will still have full access to your website.

If you find it necessary to ban a visitor, this can be done in the Operator panel.

  • Select a visitor from the Visitors/Chats grid.
  • On the right, in the General tab, scroll down to the IP address field.
  • Click the [ban] button, enter a reason why the ban is being applied, and click the 'ban' link to block the visitor.

If for any reason you banned a visitor by mistake an Administrator can release the ban in Admin Panel > Chat System -> System Setup > Banned IPs.


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Article Details
Views: 12404 Created on: Aug 06, 2009
Date updated: Oct 02, 2012

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