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How to Search Chat History

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Question
How do I search chat history? I want to view past chats I've had with customers

Answer

It's easy to view transcripts from past chats in LiveHelpNow live chat software. Here are the steps:

1. Switch to Admin Panel
2. Click the "Analytics" tab at the top right.
3. Select Chat System on the left, click the "Chat Transcripts" report, and enter a date range at the top-right to retreive your transcripts.

Searching Chat History:

1. Use the pick list to narrow your chat transcript search by operator or department.
2. Enter keywords (ie: customer name, products mentioned) into the search bar to further refine your search and only display chat transcripts that contain mentions of your keywords.
3. (Optional) Select ‘Dropped Only’ to limit your search to dropped chats.
4. Once you’ve made your selections, click the [Search] button to drill down to the chat transcripts you’re looking for.

You can also export past chat transcripts for your records.


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Article Details
Views: 13834 Created on: Aug 06, 2009
Date updated: Sep 10, 2014
Tagged: chat history


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