Department routing is a great way to connect customers to the operators that can help them most effectively, with as little delay as possible.
You can distribute your operators into departments based on their skill level, organizational role, or the web property that they service for you.
To create a new department:
To edit an existing department:
To delete an existing department:
You can also change the departments each individual operator is assigned to in Admin panel -> My Account -> Operators (Select an operator)