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Assigning Administrators and choosing extra permissions for operators

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Question
What extra permissions can I give to an operator?

Answer

With LiveHelpNow you have full control over the content each operator is able to view and manage. The following ‘Extra Permissions’ are found in Admin panel -> My Account -> Operators (select operator profile)

  • You can make any operator an Administrator with full access to your system settings.

  • Keep "Administrator" and all "Extra Permissions" unchecked to only allow this operator to access the Operator Panel.

  • Extra Permissions:
    • "View Reports" allows the operator to access the Analytics system and view all LiveHelpNow reports.
    • "Manage Tickets" allows the operator to reassign tickets to other operators or "steal" a ticket.
    • "Manage/Delete Tickets" allows the operator to "Manage Tickets" and delete tickets.
    • "Delete Callbacks" allows the operator to delete callbacks.
    • "Revise Knowledge Base" allows the operator to create articles and edit existing articles.
    • "Administer Knowledge Base" allows the operator to "Revise Knowledge Base" and delete articles.
    • "Log Agents Off" allows the operator to log other operators off.
    • "Manage Agents View Access" allows the operator to manage the view access of other operators.
    • "Reassign Active Chat" allows the operator to reassign active chats to other operators or "steal" a chat.

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Article Details
Views: 7716 Created on: Nov 12, 2012
Date updated: Sep 06, 2014
Posted in: Account Setup

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