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How to edit Knowledge Base articles

Article ID: 25420 Email Print
Question
How do I update an existing Knowledge Base article?

Answer

Once you've created a Knowledge Base article, you can make changes to it anytime and apply those changes instantly.

Please note: Only administrators & operators with permission can edit Knowledge Base articles.

There are two ways to edit articles. Either method works well. In both cases, you'll have to open your Operator panel:

  1. Search for an article using the Knowledge lookup link above the grid, click the question/title to open the article preview, and click the edit article icon at the top right. [Save] your changes to apply them.





  2. You can sort all of your articles by ID, Rating, Views, Edited Date, etc by selecting the KNOWLEDGE tab in the Operator Panel.

    • (Optional) Use the Filter link (top-left) to view unanswered, answered, private or published articles & search specific fields to narrow down the selectable articles below.
    • Select an article from the grid to open the article preview & click the edit article icon at the top right. [Save] your changes to apply them.

 


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Article Details
Views: 9479 Created on: Dec 17, 2012
Date updated: Feb 10, 2014
Posted in: Knowledge Base
Tagged: edit


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