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Removing Priority or Category fields from the ticket submission form

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Question
How do I remove Priority or Category field from Ticket submission form?

Answer

To remove category or priority field from ticket submission form please follow these steps:

  1. Add "Private" category or priority value in Admin Panel->Ticket System->Customiation->Labels & Fields
  2. Remove all other category or priority values by leaving only private value in the list of available categories or priorities.

 

Leaving only private values in category and priority fields will hide the field on the public ticket submission form,

 

 


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Article Details
Views: 8714 Created on: Dec 24, 2012
Date updated: Sep 11, 2014

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