LiveHelpNow's Chat Button is the starting point for engaging your customers in conversation on your site. The live chat button adds click-to-chat functionality to your website, allowing you to interact directly with website visitors the same way you would in a traditional retail store. Choose a chat button image from our library of icons or add your own custom button images & plug them directly into your website.
LiveHelpNow's HelpOut Tab gives customers direct access to your best online support resources. The HelpOut Tab works with any combination of LiveHelpNow systems: Live chat, Knowledge Base, Ticket management, and Call Management. Learn more about how the HelpOut Tab works and its benefits: http://www.livehelpnow.net/blog/eliminate-costly-support-calls-with-the-click-of-a-button/
Instructions on how to install and configure the chat button on CS-Cart
Installation for CS-Cart 3 & 4:
1. Download the CS-Cart 3 or download the CS-Cart 4.
2. Extract its contents and upload the files to your website.
3. Login to your administrator side of your CS-Cart website.
4. Get to the add-ons section.
(Version 3): Go to Administration -> Add-ons
(Version 4): Go to Add-ons -> Manage Add-ons
5. Find LiveHelpNow Help Desk and click install.
Configuration for CS-Cart 3 & 4:
1. Login to the administrator side of your CS-Cart website.
2. Go to Design -> Blocks.
3. Click the "Add Block" button on the section/grid you would like.
4. Choose Create New Block -> LiveHelpNow.
5. Enter a name for the block, choose Chat Button or HelpOut Tab and click on Settings.
6. A) FOR HELPOUT TAB ONLY (B) FOR CHAT BUTTON ONLY
A) FOR HELPOUT TAB ONLY: Fill out the form for HelpOut Tab and click "Create".
B) FOR CHAT BUTTON ONLY: Fill out the form for Chat Button and click "Create".
Learn more about CS-Cart