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LiveHelpNow add on for CS-Cart

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Question
Is there a LiveHelpNow add on I can use on my CS-Cart powered site?

Answer

LiveHelpNow's Chat Button is the starting point for engaging your customers in conversation on your site. The live chat button adds click-to-chat functionality to your website, allowing you to interact directly with website visitors the same way you would in a traditional retail store. Choose a chat button image from our library of icons or add your own custom button images & plug them directly into your website.

LiveHelpNow's HelpOut Tab gives customers direct access to your best online support resources. The HelpOut Tab works with any combination of LiveHelpNow systems: Live chat, Knowledge Base, Ticket management, and Call Management. Learn more about how the HelpOut Tab works and its benefits: http://blog.livehelpnow.net/eliminate-costly-support-calls-with-the-click-of-a-button/

 

Instructions on how to install and configure the chat button on CS-Cart 

Installation for CS-Cart 3 & 4:

1. Download the CS-Cart 3 or download the CS-Cart 4.

 

2. Extract its contents and upload the files to your website.

 

3. Login to your administrator side of your CS-Cart website.

(Version 3):

(Version 4):

 

 

 

4. Get to the add-ons section.

(Version 3):  Go to Administration -> Add-ons

(Version 4): Go to Add-ons -> Manage Add-ons

 

 

5. Find LiveHelpNow Help Desk and click install.

(Version 3):

     

(Version 4):

 

 

Configuration for CS-Cart 3 & 4:

1. Login to the administrator side of your CS-Cart website.

(Version 3):

(Version 4):

 

 

 

2. Go to Design -> Blocks.

(Version 3):

(Version 4):

 

 

3. Click the "Add Block" button on the section/grid you would like.

(Version 3):

(Version 4):

 

 

4. Choose Create New Block -> LiveHelpNow.

 

 

5. Enter a name for the block, choose Chat Button or HelpOut Tab and click on Settings.

 

6. A) FOR HELPOUT TAB ONLY  (B) FOR CHAT BUTTON ONLY

A) FOR HELPOUT TAB ONLY: Fill out the form for HelpOut Tab and click "Create".

 

B) FOR CHAT BUTTON ONLY: Fill out the form for Chat Button and click "Create".

 

Learn more about CS-Cart


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Article Details
Views: 9497 Created on: May 06, 2013
Date updated: Jun 02, 2017
Posted in: Installation

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