Support Center > Knowledge Base> Article: Co Browse and Remote Desktop Sharing functionality

Co Browse and Remote Desktop Sharing functionality

Article ID: 3253 Email Print
Question
Does LiveHelpNow have CoBrowse feature so I can see and possibly control an end user's computer?

Answer

LiveHelpNow Remote Assistance, powered by join.me
Join.me combines instant screen sharing and powerful meeting tools in an app that anyone can use to present, train, demo or concept. join.me is designed to be intuitive and accessible.



What does it do?


Remote Assistance desktop screen sharing establishes an instant visual link between an online customer and a LiveHelpNow operator. Remote Assistance enables an Agent to instantly access and control customer’s computer in real time.

LiveHelpNow Remote Assistance powered by join.me allows agents to control the customer’s mouse and keyboard to provide technical support.
 
 
How much does it cost?
Join.me offers a free 14 day pro trial for you use, or if you prefer you may create a paid pro account from the start. Your join.me account will work seamlessly with your LiveHelpNow account, but your join.me account will be managed and billed through join.me.
 
 
 
How does it work?

  1. Works on any computer
    Works with any browser on any computer.
  2. Simple
    Launches instantly from a single click.
  3. Secure
    You remain in control of your screen at all times.

   

How do I use it?

 

  • If you would like to setup remote assistance, please go to https://join.me and select "Free pro trial." Create a user account with your desired email address and password. 
  • Once you have created a join.me account, please log in to your LiveHelpNow account and switch to the admin panel. Once in the admin panel, please select My Account → Integrations → click on the join.me logo. Then simply fill out the form using your join.me username and password. 
  • Don't forget to check the Join.Me enabled checkbox to activate Join.Me within LiveHelpNow!

Related articles

Article Details
Views: 9873 Created on: Oct 20, 2010
Date updated: Jul 01, 2013

Poor Outstanding