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The panel does not load or freezes in IE 11 within Windows 7

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Question
The panel does not load or freezes in IE 11 within Windows 7. How can I fix this?

Answer

When upgrading to IE 11 for Windows 7 the panel may not work or freeze. To resolve this, please close the Alerter and browser altogether, then follow the following steps:

1. Go to the start menu and type "Internet Options".

2. Click the "Advanced" tab.

3. Click on the "Reset..." button.

*You may get a pop up alerter saying the following: "Before you can rest Internet Explorer settings, you must first close all other open windows and programs".

- If this happens, go to the task manager and click on the "Processes" tab. Find "iexplore.exe", right-click and click "End Process" to close IE completely. Once completed, click the "Reset..." button again.

4. Restart the Alerter and reopen the panel.


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Article Details
Views: 17269 Created on: Nov 15, 2013
Date updated: Sep 13, 2014
Posted in: Troubleshooting

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