Ticket Triggers allow you to setup automated rules to manage the support emails, web form submissions, and Twitter tweets you receive via LiveHelpNow Email-Ticket Management.
Ticket triggers provide too many benefits to catalog; ranging from smart ticket routing to SLA management to custom notifications and so much more. This video explains typical use cases:
As explained in the video, you can-
Please Note- Each Ticket Trigger will activate once per applicable ticket.
How to setup a Ticket Trigger: