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LiveHelpNow operator panel loads slowly, shows "Page not found" errors or freezes.

Article ID: 6013 Email Print
Question
My operator panel loads slowly, sometimes shows "Page not found" errors, or even freezes or shows unordered/messy information.

Answer

The LiveHelpNow operator panel may be loading slowly because of internet connectivity issues, firewall settings on your network, or restrictions within the Internet Explorer browser.

If you have determined that internet connectivity and firewall settings are not the issue, then please complete these steps at your computer:

 

1. Download the latest version of the LiveHelpNow Alerter: http://www.livehelpnow.net/alerter. Run the 'LiveHelpNow' program.

2. Click on View > Reload in the menu as shown below.

 

 

3. Open your Internet Explorer web browser, go to Internet Options -> General tab and click on 'Settings'. Make sure 'Automatically' is selected as shown below.

 

4. Finally in Internet Explorer -> Internet Options and switch to Security tab ->Trusted sites and add *.livehelpnow.net to Trusted sites list.

Uncheck "require https:" first if you are unable to add *.livehelpnow.net to Trusted sites list, then add it.

See image below:

trusted sites

 

**IE 11 users: If the steps above do not resolve operator panel loading issues, please try this additional step: http://help.livehelpnow.net/article/1/39249/ 

**Mac users: Please follow this video on how to clear Safari cookies: http://www.youtube.com/watch?v=vJdZULw25HM 


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Article Details
Views: 12693 Created on: Feb 28, 2011
Date updated: Mar 21, 2017
Posted in: Troubleshooting
Tagged: freeze, loading


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