We understand it is important that our customers fully comprehend the terms that define our level of service. Particular aspects of our service are listed below:
LiveHelpNow uses RackSpace as Third Party for private cloud hosting environment, network and hardware uptime. http://www.rackspace.com/managed_hosting/support/servicelevels/managedsla
Any critical issues with our software are resolved within 1 hour. Software uptime is 99.99%. We offer phone support at 1-877-548-3001 and Chat Support from 9AM-9PM EST 7 days a week.
Ticket Support is 24/7/365 via help @ livehelpnow . com or https://www.livehelpnow.net/lhn/ticketsvisitor.aspx?lhnid=1.
We also encourage you to follow us on Twitter and check the status of the suite as well as report critical issues at https://twitter.com/livehelpnow.