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Unable to upload files while using LiveHelpNow Alerter

Article ID: 64261 Email Print
Question
I am unable to upload files in LiveHelpNow panel, how to fix?

Answer

When uploading files to Knowledge base you may encounter an error "Object reference not set to an instance of an object"

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To fix please follow these steps:

  1. Exit Alerter by right clicking on the LiveHelpNow icon in the system tray and selecting "exit"


  2. Navigate to C:\Program Files (x86)\LiveHelpNow, Right click on LiveHelpNow.exe and select Run as Administrator



 


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Article Details
Views: 8210 Created on: May 07, 2015
Date updated: May 27, 2015
Tagged: alerter


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