LiveHelpNow is hosted on the cloud with facilities in different geographic areas of the US and Europe.
If you experience slow loading of the operator panel, notice delays when sending & receiving messages, or get delayed alerts from the LiveHelpNow Alerter please check your network for connectivity issues by doing the following:
If the above tests come back normal and you still experience issues then please ask your network administrator to try the following steps:
What to do if you've identified a network problem: If you haven't already, run a traceroute. If the timeout occurs right away, check your local network and router. If it occurs at your local Internet Service Provider or later down the line, you should contact your Internet Service Provider.