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SMS Chat - Department Routing

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Question
How do i assign live chat originating via SMS to a specific department?

Answer

Please follow these steps to route live chat originating via SMS to a specific department:

  1. Record Portal Id for the SMS provisioned phone number in Admin panel->My account->Integrations->SMS->Configure


  2. Configure a new visitor trigger to route SMS chat for the provisioned phone number to a specific department in Admin Panel->Chat system->System setup->Visitor triggers as follows:

    a) Meet all conditions: Chat Window ID = Chat Portal ID recorded in the 1st step
    b) Action: Assign - To department


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Article Details
Views: 13506 Created on: Apr 11, 2016
Date updated: Apr 11, 2016
Posted in: Integrations
Tagged: department, SMS


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