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Visitor's raw log data storage

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Question
Can I view visitors raw log data (IP Address, Hostname, etc.) for more than 2 days?

Answer

LiveHelpNow stores visitor raw log data (IP Address, Hostname, etc.) for 48 hrs.  

The raw data is analyzed every 24 hours and compiled into individual reports (i.e. visitors by country/city, referrers, computer type, search keywords, search engines, chat session origin, and many, many more)

Once reports are produced the data is purged.

The report analytics data is stored for 12-24 months and may be accessed in Admin Panel->Analytics.

 

 


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Article Details
Views: 16336 Created on: Jun 28, 2011
Date updated: Jul 06, 2012

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