When you are unavailable for live chat, the live chat software has you covered. Your inquiring visitors will be prompted to leave you their questions & contact information for follow-up. LiveHelpNow offline windows keep the door open for customers 24/7.
To adjust the offline window settings:
- Click the “Switch to admin panel” button at the top of the operator panel
- Go to Chat System ->Customization-> Chat Window -> click on the window you wish to edit then scroll to the bottom.
- Select the offline window that you would like to present to visitors from the drop down list
Leave a message- takes a short message from the visitor and forwards it to your email address – this option is not recommended for users with heavy email traffic.
Message will be sent via email to the contact email configured in Admin Panel->Account Setup->Account info
Submit a ticket- submits a new customer inquiry in the ticket system – monitor & manage the customer’s ticket from creation to resolution in the LiveHelpNow operator panel
Request callback- takes a short message and requests a callback number from the visitor - allow visitors to set a call deadline (using your own custom fields!)