Customizing chat windows for different languages

Article ID: 95483  

Question
How do I customize multiple chat windows for different languages

Answer
  1. Create a new chat window for each language you would like to support in Admin Panel->Chat system->Customization->Chat window

  2.  Please go to the following to change the statements in each chat window to match your language.

                  Admin Panel > Chat System > Customization > System messages
                  Admin Panel > Chat System > Customization > Pre-chat requirements (When using Pre-chat requirements)
                  Admin Panel > Chat System > Customization > Billboards


  3. Add and configure Post Chat Surveys (recommended)

  4. Finally, get your code for the newly created chat window in Admin Panel > Chat System > Installation


    Important: If you are using Embedded chat window, select Embedded and create an Embedded widget for each language needed. Please make sure Embedded widget uses correct chat window created in 1st step. So for example "English Embed" would be using "English chat window" and "French Embed" would use "French chat window"


    If your website is not partitioned by language, meaning you do not have dedicated website or page to each language supported and would like to provide a selection on the same page for the visitor to select a language to chat please install Embedded widget code linking to the main organizational language and department (such as English) and provide language selection this way:



    <a href="#" onclick="lhnJsSdk.refresh();lhnJsSdk.options.dept = DEPARTMENTID; lhnJsSdk.options.chatWindowId= ChatWindowID ; lhnJsSdk.openHOC(); return false;">English Chat</a>
    <a href="#" onclick="lhnJsSdk.refresh();lhnJsSdk.options.dept = DEPARTMENTID; lhnJsSdk.options.chatWindowId= ChatWindowID ; lhnJsSdk.openHOC(); return false;">Russian Chat</a>
    <a href="#" onclick="lhnJsSdk.refresh();lhnJsSdk.options.dept = DEPARTMENTID; lhnJsSdk.options.chatWindowId= ChatWindowID ; lhnJsSdk.openHOC(); return false;">Spanish Chat</a>
    <a href="#" onclick="lhnJsSdk.refresh(); lhnJsSdk.options.dept = DEPARTMENTID; lhnJsSdk.options.chatWindowId= ChatWindowID ; lhnJsSdk.openHOC(); return false;">Arabic Chat</a>
    <a href="#" onclick="lhnJsSdk.refresh(); lhnJsSdk.options.dept = DEPARTMENTID; lhnJsSdk.options.chatWindowId= ChatWindowID ; lhnJsSdk.openHOC(); return false;">Chinese Chat</a>
    <a href="#" onclick="lhnJsSdk.refresh(); lhnJsSdk.options.dept = DEPARTMENTID; lhnJsSdk.options.chatWindowId= ChatWindowID ; lhnJsSdk.openHOC(); return false;">Italian Chat</a>
    <a href="#" onclick="lhnJsSdk.refresh(); lhnJsSdk.options.dept = DEPARTMENTID; lhnJsSdk.options.chatWindowId= ChatWindowID ; lhnJsSdk.openHOC(); return false;">Japanese Chat</a>
    

     

    DEPARTMENTID is department you would like to visitor connected with and ChatWindowID is Chat Window ID setup in step #1

 

Paste the code on your website matching the language for the chat window you generated the code for




               


Article Details
Views: 803 Created on: Feb 27, 2018