Support Center > Knowledge Base> Category: General Questions
Category: General Questions
35 Articles
Orange arrow Is LiveHelpNow Section 508 Compliant?

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  All LiveHelpNow software is Section 508 compliant for website visitors. Blind and visually impaired visitors will be able to access the functionality available to all end users of the Live Chat, Ticketing, Knowledge Base, and Callback Request systems. Learn more about Section 508 Compliance: http:...
Orange arrow LiveHelpNow Prohibited Content & Commerce Statement

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  LiveHelpNow LLC prohibits the use of LiveHelpNow's services by any company or site that engages in any of the following:Displays material that exploits children, or otherwise exploits children under 18 years of age; Posts or discloses any personally identifiable information or private information a...
Orange arrow Where are LiveHelpNow chat buttons located?

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  Chat button images and code can be found in Admin Panel > Chat System > Installation View the chat button library: http://www.livehelpnow.net/products/live_chat_system/buttons/ You are not limited to using the buttons we provide. You can also have a custom button of your own: http://help.l...
Tagged: Chat buttons


Orange arrow Do you have questions about your Operators and their Functions?

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  When it comes to managing your operator panel, there are a few “must know” tools that will make it easy. Getting set up may feel overwhelming, but we are here to turn angst to ease. Once we answer some of the frequently asked questions regarding the functionality, maneuvering through th...
Orange arrow Why does time duration in reports show as time in Excel?

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  By default, Excel displays the format hh:mm:ss as time am/pm when clicked whether it is real time or time duration. This is just they way Excel views the data within the cell, but you may still add time duration if needed. As refered to an article from Microsoft here are the steps to take to ac...
Orange arrow I have multiple web sites I would like to support. Is this possible with LiveHelpNow ?

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  Absolutely.You can use one LiveHelpNow account to provide support on unlimited websites.Moreover, we let you customize chat windows for each of your sites so they look like the site they are installed on yet connecting customers to the same operator!This article has more information on how to setup...
Tagged: multiple, website


Orange arrow Can I view visitors raw log data (IP Address, Hostname, etc.) for more than 2 days?

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  LiveHelpNow stores visitor raw log data (IP Address, Hostname, etc.) for 48 hrs. The raw data is analyzed every 24 hours and compiled into individual reports (i.e. visitors by country/city, referrers, computer type, search keywords, search engines, chat session origin, and many, many more) Once...
Orange arrow Can your system be used with dynamic and secure web pages? Does it work properly on Linux hosting?

16466 views
  LiveHelpNow system will work on any website, any webpage, any architecture!When you install LiveHelpNow system on your website all you do is copy paste a small snippet of HTML code which has all functionality included....
Orange arrow How do I manage the chat windows when I am chatting with more than one customer?

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  LiveHelpNow is very proud to introduce "color driven chat", designed for stess-free simultaneous chatting.Here's how easy it is to chat with multiple customers at the same time in the LiveHelpNow live chat software operator panel:Each chatting visitor is marked with a colored icon according to his/...
Orange arrow How many web agents does my site require?

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  It all depends on how many visitors your site receives daily.On average 1 chat agent for each 50 daily visitors should be sufficient.So if your site serves 200 unique visitors daily it is recommended to have 4 chat agents assuming the live chat button is installed in visible location on your websit...
Orange arrow What web browsers is LiveHelpNow compatible with?

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  LiveHelpNow is compatible with Internet Explorer, Firefox, Chrome, Safari, Opera and all other web browsers. Our chat windows are also compatible with all 'smart' mobile devices including iPhone, iPad, Android, Blackberry, and Windows Mobile devices....
Orange arrow  How fast can chat be set up on my site?

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  A non-technical person can have chat system setup within 10 minutes.A technical person within 3 minutes....
Orange arrow Can I download the software and install it on my server?

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  Unfortunately. or rather fortunately, LiveHelpNow's live chat software is SaaS (Software as a Service) which means it cannot be hosted on your server. Why is this fortunate? Because with SaaS services like LiveHelpNow you do not need to worry about maintaining the software, securing it and upgradi...
Orange arrow Can I have my customers include contact information when asking for support?

8866 views
  Absolutely. Every screen, graphic, business flow is customizable in the live chat software. You can setup your pre-chat screen to ask as much information as you need or you can also completely bypass it if you like too....
Orange arrow I would like to see a video demo of the software and possibly request a live demo with a LiveHelpNow specialist

10042 views
  Here are some of the resources you may want to check out to get quickly introduced to LiveHelpNow customer service & lead capture platform Quick video intro Quick start guide (PDF) Recorded live demo Independent review Screenshots Live Chat system intro Ticket system intro Support Syst...

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