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Do you have questions about your Operators and their Functions?
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When it comes to managing your operator panel, there are a few “must know” tools that will make it easy. Getting set up may feel overwhelming, but we are here to turn angst to ease. Once we answer some of the frequently asked questions regarding the functionality, maneuvering through th...
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Are there Drupal plugins for Live Chat button and HelpOut Tab? |
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Our plugins work with Drupal versions 6 and 7 HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut Tab w...
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Are there Magento plugins for Live Chat button and HelpOut Tab?
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Our plugins work with Magento HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut Tab works with any co...
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Are there Wordpress plugins for Live Chat button and HelpOut Tab? |
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HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut Tab works with any combination of LiveHelpNow products:...
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Are there Joomla plugins for Live Chat button and HelpOut Tab?
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Our plugins work with Joomla versions 1.5 and 1.6+ HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut ...
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Are there Prestashop plugins for Live Chat button and HelpOut Tab? |
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Our plugins work with Prestashop HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut Tab works with any...
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How do I manage the chat windows when I am chatting with more than one customer?
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LiveHelpNow is very proud to introduce "color driven chat", designed for stess-free simultaneous chatting.Here's how easy it is to chat with multiple customers at the same time in the LiveHelpNow live chat software operator panel:Each chatting visitor is marked with a colored icon according to his/...
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Why are some of my chat sessions not showing up in the chat history? |
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LiveHelpNow live chat software is designed to identify unique visitors on your website. Unique visitors are tracked by their IP addresses. When a unique visitor chats with you multiple times in the same day, all of his/her chats are merged into one session in the chat history. *If you prefer to re...
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How do I search chat history? I want to view past chats I've had with customers
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It's easy to view transcripts from past chats in LiveHelpNow live chat software. Here are the steps: 1. Switch to Admin Panel2. Click the "Analytics" tab at the top right.3. Select Chat System on the left, click the "Chat Transcripts" report, and enter a date range at the top-right to retreive you...
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How do I view the session History for a visitor? (The pages that a visitor has visited in this Particular Session on my Web site). |
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1. Select a visitor in the visitors grid: 2. Click on "Nav history" tab to see navigation history. ...
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I would like to see a video demo of the software and possibly request a live demo with a LiveHelpNow specialist
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Here are some of the resources you may want to check out to get quickly introduced to LiveHelpNow customer service & lead capture platform Quick video intro Quick start guide (PDF) Recorded live demo Independent review Screenshots Live Chat system intro Ticket system intro Support Syst...
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How do Proactive Chat Invitations work? |
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Proactive messaging allows LiveHelpNow chat operators to proactively invite browsing visitors to chat by sending a custom tailored message based on visitor's location, a page the visitor is on or any other factors. Consider this: Your website sells cars. A visitor arrives to your website and L...
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I need to install LiveHelpNow on a new computer, where do I download the Alerter desktop module?
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The LiveHelpNow Alerter stores your login credentials allowing you to login to & logout of the operator panel from your computer’s desktop with ease. The Alerter also gives you timely pop-up notifications so you never miss a chat! Download the latest version for Windows or Mac here http:...
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I am new to LiveHelpNow and want to customize the system as quickly as possible. How do I get started? |
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Absolutely all LiveHelpNow windows (live chat window, ticket window, knowledge base) can be customized to match your website. Add your own logos, color schemes and messaging to reflect your brand. You can even design your own CSS styles for your chat windows, ticket forms, callback forms, and knowl...
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What will visitors see when my live chat is offline?
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When you are unavailable for live chat, the live chat software has you covered. Your inquiring visitors will be prompted to leave you their questions & contact information for follow-up. LiveHelpNow offline windows keep the door open for customers 24/7. To adjust the offline window settings: ...
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