LiveHelpNow is a suite of tightly integrated online customer service tools for businesses both large and small that transforms online sales and customer service to be absolutely exceptional. LiveHelpNow features a Live Chat System, Email-Ticketing Management, Call Management and a Knowledge Base LiveHelpNow presentation from LiveHelpNow LLC LiveHelpNow is the most comprehensive [...]
LiveHelpNow Data Protection and Storage
All account data (chat transcripts, tickets, knowledge base articles) is stored at Rackspace data center in Virginia. The data is transmitted via 256bit encrypted SSL channel, stored behind a firewall and encrypted at rest. We use Transparent Data Encryption(TDE): http://technet.microsoft.com/en-us/library/bb934049.aspx The data is not sold or shared and is for your eyes only. You have full [...]
GDPR
About GPR regulation These new provisions create a unified European framework for personal data protection which until now has been governed by the French Data Protection Act of 6 January 1978 and the EU directive 95/46/CE adopted in 1995 and transposed into French law with Law 2004-801 of 6 August 2004. These texts established the principles relating to how the personal data of natural persons [...]
The Tools You Need to Help Your Customers—Fast 04-27-2018
Patience may be a virtue, but it’s not a virtue most customers have these days. Today’s consumers are more demanding than ever before. They want custo...
Dealing with a Customer Service Crisis When Your Client Is an Extremely Irritated Sasquatch 10-31-2018
Any customer, in fact anybody in general, wants to be listened to and heard. Many times when angry customers are venting, they are venting simply to g...
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Tag, You’re It! – Win the Customer Service Game with Auto Tagging10-29-2018
Your company may handle a lot of chats and emails every day. While each of those interactions has its own features and details, the conversation probab...
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