Support Center > Knowledge Base> Category: Billing and Pricing
Category: Billing and Pricing
9 Articles
Orange arrow Will I be billed automatically each month?

  Yes, we have automatic billing. You will receive an electronic invoice after each billing cycle....
Orange arrow I pay for LiveHelpNow with PayPal. Why am I asked to make a new payment when updating my subscription?

  As a PayPal vendor, LiveHelpNow is only permitted to cancel or refund PayPal payments. Whether you want to upgrade or downgrade, you'll have to start a new subscription when completing your update through the Admin panel -> My Account -> Services page. Once your new PayPal subscription has ...
Orange arrow What will my payment cycle be?

  It depends on your subscription type. On monthly subscriptions it'll be the day you signed up, on yearly it'll be the day+month you signed up. So if you signed up for monthly subscription on May 20th, you will be billed on the 20th of every month. If you signed up on yearly plan on May 20th, 200...
Orange arrow When ordering LiveHelpNow, will my credit card details be secure?

  We do not store any of your billing information. We automatically send billing info you provided on the billing form directly to our merchant, which informs us of a status of the transaction. We use Discover Merchant Services and LinkPoint gateway for our credit card transaction processing. Is Liv...
Orange arrow How easy is it to cancel an account?

  We, at LiveHelpNow, are all about privacy, security, convenience and reliability. With that said, any cancellation requests through chat or tickets cannot be honored for security reasons.It is extremely easy to cancel your account:1. Switch to Admin Panel2. Click on "My Account"3. Click on "Service...
Tagged: cancel, policy

Orange arrow How do i stop "This invoice has already been paid. For more information, please contact the merchant" PayPal error while purchasing LiveHelpNow subscription?

  PayPal error being: “This invoice has already been paid. For more information, please contact the merchant” when directing to complete the transaction via PayPal Standard. After talking to PayPal support, all you need to do is update a preference within your PayPal account as follows: Log into your...
Orange arrow When does my billing cycle start?

  Your billing cycle will start on the day you had purchased the first of the LiveHelpNow products.So if you purchased Chat System on May 20th you are charged on May 20th and your billing cycle is the 20th of every month If you then added Support System on June 1st, you will get Support System free f...
Orange arrow How much does LiveHelpNow cost?

  LiveHelpNow help desk software suite consists of four services: A top rated Live Chat System, Email-Ticket Management, Knowledge Base and Call Management. Live Chat System, Email-Ticket Management and Knowledge Base are each offered at $21 per operator monthly. The Call Management system is offer...
Orange arrow Is there a setup fee? Are there any additional payments?

  There are no setup fees, no cancellation fees and no contracts...

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