Support Center > Knowledge Base> Category: Services and Features
Category: Services and Features
42 Articles
Orange arrow LiveHelpNow Prohibited Content & Commerce Statement

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  LiveHelpNow LLC prohibits the use of LiveHelpNow's services by any company or site that engages in any of the following:Displays material that exploits children, or otherwise exploits children under 18 years of age; Posts or discloses any personally identifiable information or private information a...
Orange arrow Where are LiveHelpNow chat buttons located?

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  Chat button images and code can be found in Admin Panel > Chat System > Installation View the chat button library: http://www.livehelpnow.net/products/live_chat_system/buttons/ You are not limited to using the buttons we provide. You can also have a custom button of your own: http://help.l...
Tagged: Chat buttons


Orange arrow Can I simply drag and drop images into the chat box of the operator panel?

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  It's possible to drag & drop images from Google Chrome or Mozilla Firefox browsers directly into the chat box and send them to chatting visitors. Simply open either Chrome or Firefox in a separate window then click, hold and drag in image into the live chat software text area under the chat bo...
Tagged: image


Orange arrow Do you have questions about your Operators and their Functions?

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  When it comes to managing your operator panel, there are a few “must know” tools that will make it easy. Getting set up may feel overwhelming, but we are here to turn angst to ease. Once we answer some of the frequently asked questions regarding the functionality, maneuvering through th...
Orange arrow How do LiveHelpNow systems work together?

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  LiveHelpNow systems are designed to maximize your productivity. Each offers a unique set of benefits and they can be combined to create a fully streamlined, intuitive customer service suite. All LiveHelpNow Systems features: 100% hosted systems with 99.99% uptime guaranteed. No Installation, N...
Tagged: systems


Orange arrow Why does time duration in reports show as time in Excel?

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  By default, Excel displays the format hh:mm:ss as time am/pm when clicked whether it is real time or time duration. This is just they way Excel views the data within the cell, but you may still add time duration if needed. As refered to an article from Microsoft here are the steps to take to ac...
Orange arrow Do you provide chat operators or we need to have ours using your tools?

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  LiveHelpNow is a customer service software suite that only provides the tools for your operators to use while helping your customers, such as live chat, email, callback and knowledge management. If your organization does not enough resources or requires professional, dedicated support team to mana...
Orange arrow Can I have more than one chat button on my site?

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  Absolutely, we even encourage it!We recommend installing chat button on every page of your website to enable visitor tracking thoughout the site and be able to invite visitors to chat proactively from any page of your site.A best practice is to install the chat button code in an include file which ...
Orange arrow What is “whisper mode” and how do I use it?

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  LiveHelpNow patent pending Whisper Technology allows Live Chat agents to monitor and coach each other as they chat with customers. “Whispers” will only appear for your chat agents, not for your visitors. To whisper a message to another operator: Select an active chat session assigne...
Orange arrow Is there a way to pass information that our website already knows about a visitor to LiveHelpNow operator panel for our agents to see?

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  Absolutely, we call it "Custom information Feed"Custom Information Feed Custom Information Feed is another valuable feature of LiveHelpNow Live Chat Software. It allows for a custom information to be passed from your website pages to the customer service agents servicing your LiveHelpNow Live Chat ...
Orange arrow Can I integrate LiveHelpNow account with SalesForce, HubSpot, SugarCRM or other CRM systems?

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  LiveHelpNow Help Desk Software fully integrates seamlessly with SalesForce, HubSpot and many other third party tools.To integrate with other CRM systems please use our Eventing API:Eventing API infoOur API is very flexible and should you find you would like to extend it so it offers extract of othe...
Tagged: Integration


Orange arrow Does LiveHelpNow have CoBrowse feature so I can see and possibly control an end user's computer?

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  LiveHelpNow Remote Assistance, powered by join.meJoin.me combines instant screen sharing and powerful meeting tools in an app that anyone can use to present, train, demo or concept. join.me is designed to be intuitive and accessible. What does it do? Remote Assistance desktop screen sharing...
Orange arrow Are upgrades included? If I subscribe now, will I automatically get any new updates?

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  All LiveHelpNow subscribers/users receive updates automatically....
Tagged: updates


Orange arrow Can I place chat buttons on more than one site/domain?

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  Yes, you can place chat button on unlimited number of websites/domains.This is something that makes LiveHelpNow stand out - we do NOT limit you in any way....
Orange arrow I installed the live help chat feature.. but now I'm thinking I want to try out the ticket system. Do I need to download new software or make any changes to the code on the site?

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  Once live chat system is installed on your website your customers will be asked to submit a ticket when all operators under your account are offline.You can also install "Submit a Ticket" button on your website separately from Chat button if you like.To do that please switch to Admin Panel, Click o...

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