Support Center > Knowledge Base> Category: Advanced Customization
Category: Advanced Customization
43 Articles
Orange arrow I would like to provide operators with additional information about the visitor by displaying a custom iframe with custom SRC attribute within operator panel when visitor is selected, is this possibl

9356 views
  You may load a custom iframe into the operator panel loading custom web page located on your website when visitor is selected by utilizing custom information feed. Specifically lhnCustom1, lhnCustom2 or lhnCustom3 located within LiveHelpNow code installed on your website. For example this code...
Orange arrow How do I customize a chat invitation window, can I have more than one?

7315 views
  Your LiveHelpNow account may have multiple chat invitation windows configured. Here are the steps to accomplish this: Proceed to Admin Panel->Chat system->Customization->Invitation window Click "+ Add invitation window" button Configure chat invitation per your requirements. The follo...
Orange arrow How do I change the Chat, Ticket and Callback button images shown by HelpOut Tab?

10300 views
  To change the Chat, Ticket and Callback button images shown by HelpOut tab please add this style to the page where HelpOut tab code is installed: You can also change the main tab image for the HelpOut Tab. CHAT: <style> .lhn_live_chat_btn, .lhn_live_chat_btn:visited { ...
Tagged: css


Orange arrow How can I move the HelpOut tab lower or higher on my webpage?

8288 views
  You may do this by adding the following CSS styles to your webpage: <style type="text/css"> .lhn_help_btn{ top: 125px !important; } .lhn_help_container{ top: 115px !important; } </style> Just change both (top:) numbers to desired values to move the tab lower or hi...
Tagged: css


Orange arrow How do I execute a custom JavaScript when HelpOut tab is fully loaded?

9996 views
  The HelpOut tab load event is fired when HelpOut Tab is fully loaded. There is a way to trigger custom code on HelpOut tab load event: HelpOut Tab executes the following function upon load, so by simply having this function on the page where HelpOut Tab is hosted will run its code:function LHN...
Tagged: javascript


Orange arrow I would like to open my ticket submission form instead of LiveHelpNow ticket submission form when "Submit a ticket" button is clicked in helpOut tab, is it possible?

7385 views
  To have the "Submit a ticket" in helpOut tab open a custom URL please add this to helpOut tab code installed on your website: var lhnTicketURL='YOUR_CUSTOM_URL';...
Tagged: html


Orange arrow I would like to install LiveHelpNow as a link which will hide when all operators are offline.

16674 views
  Here are steps by step instructions: This step is only required if LiveHelpNow chat or helpOut button code is not already installed on your web page: Install invisible button code anywhere on your web page. Invisible button code may be found in Admin Panel->Chat system->installation->...
Orange arrow My HelpOutTab buttons are flickering/scrolling when I hover on them?

6220 views
  If you notice your buttons within the HelpOutTab panel scrolling or flickering on hover this could be caused due to a peice of CSS on your website. In most cases this will come from a -webkit-transition-property on "a" tags. To fix this issue, please add the following line of code to your CSS file....
Orange arrow How do i route customers to a department based on a value selected in pre-chat window?

6536 views
  You may dynamically route customers to a specific department by using Visitor triggers For example you would like to route customers to "Help desk" department if the question "Do you have an existing account?" used in pre-chat window is answered "Yes". You would need to configure a visitor trigger...
Orange arrow I have a responsive site. How do I change the live chat button when visitors are viewing my site on a mobile device?

6832 views
  With the standard live chat button code on your website, please add the following to your website. Place this in your css. One is an online button the other is an offline button with the other as a common class. If the width and/or heights are different between the offline and online image, you...
Orange arrow How to securely exchange confidential information in a chat session or an email/ticket?

5859 views
  At LiveHelpNow, we don't only know how to spell security – we’re big believers in it. In the past, our chat sessions and emails have been great for holding secure online conversations with prospects and clients but there was no simple way to securely share confidential information. Tha...
Orange arrow Are there Drupal plugins for Live Chat button and HelpOut Tab?

1989 views
  Our plugins work with Drupal versions 6 and 7 HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut Tab w...
Orange arrow Are there Magento plugins for Live Chat button and HelpOut Tab?

2111 views
  Our plugins work with Magento HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut Tab works with any co...
Orange arrow Are there Wordpress plugins for Live Chat button and HelpOut Tab?

1967 views
  HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut Tab works with any combination of LiveHelpNow products:...
Orange arrow Are there Joomla plugins for Live Chat button and HelpOut Tab?

2114 views
  Our plugins work with Joomla versions 1.5 and 1.6+ HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut ...

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