Support Center > Knowledge Base> Category: Adv Troubleshooting
Category: Adv Troubleshooting
2 Articles
Orange arrow I am unable to upload files in LiveHelpNow panel, how to fix?

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  When uploading files to Knowledge base you may encounter an error "Object reference not set to an instance of an object" .To fix please follow these steps: Exit Alerter by right clicking on the LiveHelpNow icon in the system tray and selecting "exit" -->Navigate to C:\Program Files (x86)\LiveH...
Tagged: alerter


Orange arrow My Alerter keeps going offline, why?

4291 views
  Agent status might switch to offline without user action due to the following reasons: Offline schedule is setup for the account in Admin Panel->Chat system->System Setup->System settings (expand every department to check offline schedule) Windows only: "Offline on windows lock" or "Of...
Tagged: alerter, offline



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