Support Center > Knowledge Base> Category: Adv Troubleshooting
Category: Adv Troubleshooting
2 Articles
Orange arrow I am unable to upload files in LiveHelpNow panel, how to fix?

  When uploading files to Knowledge base you may encounter an error "Object reference not set to an instance of an object" .To fix please follow these steps: Exit Alerter by right clicking on the LiveHelpNow icon in the system tray and selecting "exit" -->Navigate to C:\Program Files (x86)\LiveH...
Tagged: alerter

Orange arrow My Alerter keeps going offline, why?

  Agent status might switch to offline without user action due to the following reasons: Offline schedule is setup for the account in Admin Panel->Chat system->System Setup->System settings (expand every department to check offline schedule) Windows only: "Offline on windows lock" or "Of...
Tagged: alerter, offline

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