Support Center > Knowledge Base> Category: Adv Customization
Category: Adv Customization
4 Articles
Orange arrow How do i setup reminders for my agents to resolve / provide update to tickets assigned to them per my SLA?

  To setup reminders for open tickets for agents to provide update / resolve assigned to them tickets per your organization SLA please use reoccurring triggers. Please follow these easy steps: Login to your LiveHelpNow account and switch to Admin Panel Proceed to Ticket system->System setup-&...
Orange arrow I have a responsive site. How do I change the live chat button when visitors are viewing my site on a mobile device?

  With the standard live chat button code on your website, please add the following to your website. Place this in your css. One is an online button the other is an offline button with the other as a common class. If the width and/or heights are different between the offline and online image, you...
Orange arrow I would like to show a name and time for each chat message in the embedded widget

  If you would like to display sender name and time sent for each chat message within the embedded widget please add the following CSS style to your page: #lhnHelpOutCenter div.lhnCustomerMessage > span, #lhnHelpOutCenter div.lhnOperatorMessage > span{ display: block !important; }...
Orange arrow How do I deal with SPAM emails that are being created as tickets in my account?

  To filter SPAM emails you will need to create a trigger. LiveHelpNow automatically gives every email a SPAM Score. SPAM Score above 4.0 is very likely a spam email. Knowing this, the following trigger will do the job:...
Tagged: spam

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