Support Center > Knowledge Base> Category: Knowledge Base
Category: Knowledge Base
12 Articles
Orange arrow Is there an easy way to link articles together in my Knowledge Base?

11393 views
  Yes absolutely. The video below shows how to search for other articles within the Knowledge Base article editor and drop in direct article links.Please note: Only administrators can create or edit Knowledge Base articles. Need more guidance? Learn how to create a Knowledge Base article from scratch...
Posted in: Knowledge Base
Tagged: link, article


Orange arrow Can I install LiveHelpNow as a Right Tab that shows available help options when clicked?

21725 views
  With the LiveHelpNow HelpOut Tab®, you can display help options to visitors in a snappy right tab that follows them from page to page. It’s easy to setup and easy to customize – you don’t have to be a techie to change its appearance! The versatile Help Panel works with any c...
Tagged: tab, slideout


Orange arrow I would like to publish our Knowledge Base so it can be accessed by our customers, what are the steps?

14626 views
  You may need the help of your webmaster to publish your Knowledge Base. Here are the steps:1. Login to your LiveHelpNow account, Switch to admin panel and go to Knowledge -> Publish. 2. Add CNAME record for your domain and point it to supportsystem.livehelpnow.net, i.e. help.yourdomain.com poin...
Posted in: Knowledge Base

Orange arrow How do I add an image to a Knowledge Base article?

9122 views
  Upload an image into the Knowledge Base content management system (CMS) and paste it directly into an article.Please note: Only administrators can create or edit Knowledge Base articles. Need more guidance? Learn how to create a Knowledge Base article from scratch....
Posted in: Knowledge Base
Tagged: add image


Orange arrow How do I create a new Knowledge Base article?

18150 views
  It’s easy to add a new article using the question & answer template built into the Knowledge Base. You can format article text in a variety of ways and even embed pictures and videos into your articles.Please note: Only administrators & operators with permission can create Knowledge Base ar...
Posted in: Knowledge Base
Tagged: add, article


Orange arrow How do I update an existing Knowledge Base article?

7371 views
  Once you've created a Knowledge Base article, you can make changes to it anytime and apply those changes instantly. Please note: Only administrators & operators with permission can edit Knowledge Base articles. There are two ways to edit articles. Either method works well. In both cases, you'...
Posted in: Knowledge Base
Tagged: edit


Orange arrow How do i point a subdomain for my domain to my Knowledge Base System account?

11705 views
  What is CNAME record A CNAME, or Canonical Name, record is an entry within the Domain Name System (DNS) that specifies where a user can find your web pages, or any other URL. You'll use this to associate your custom domain with your Knowledge Base System hosted by LiveHelpNow. First decide on a...
Posted in: Knowledge Base

Orange arrow I would like to skin our Knowledge Base system so it looks just like our main website, is this possible, and if so how do I do that?

10820 views
  Here are a few examples of completed and published Knowledge Base systems: http://help.livehelpnow.net/ http://kb.finaldraft.com/ One of our specialists may complete all the customization work for you with our Account Makeover. You can purchase the Account Makeover service by logging in a...
Posted in: Knowledge Base

Orange arrow When customizing the knowledge base, how do I remove all ticket system references?

11996 views
  To make this customization you will need to have a basic knowledge of CSS. Open the style.css file for your knowledge base. Knowledge base files can be found here. Please add this snippet of css code: #supportcenterbox {display:none;} Please add this snippet of css code: .box {display:...
Orange arrow I am moving from another customer service system and would like to import my canned and knowledge base content into my LiveHelpNow account, is this possible?

6684 views
  We would be very happy to import Knowledge base and Canned messages content into your LiveHelpnow account if the account has Paid subscription. Please provide an Excel spreadsheet or UTF-8 csv document in the following table format: Folder Folder Name Folder Name Canned Response Title C...
Orange arrow How do I manage Knowledge Base article comments?

5458 views
  Please note: Only administrators & operators with Administer Knowledge Base permissions selected can manage article comments. You will always be able to review article comments individually before they are posted. You can disable article comments if you do not want to get feedback from your vi...
Posted in: Knowledge Base

Orange arrow How do I disable comments on Knowledge Base articles?

5077 views
  Please note: Only administrators & operators with Administer Knowledge Base permissions selected can manage article comments. By default, comments are enabled for all knowledge base articles. You will always be able to manage article comments and review them individually before they are posted...
Posted in: Knowledge Base


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