Support Center > Knowledge Base> Category: Security and Privacy
Category: Security and Privacy
12 Articles
Orange arrow Can you explain what's behind email-to-ticket functionality and how secure is it?

  Once you set up automatic email forwarding, your company emails will be forwarded to LiveHelpNow’s ticketing system email, which will then lead to ticket creation right in your operator panel. The process is fully automated, fully secure, and very convenient. Our email server is hosted by Ra...
Orange arrow Does LiveHelpNow leave cookies on visitors' computers?

  LiveHelpNow, LLC recognizes that the growth of online services, including Internet services, has created many privacy concerns, particularly for consumers. LiveHelpNow does not store any permanent cookies on visitors' computers. A temporary session cookie is used that identifies the visitor, howe...
Tagged: cookie, privacy

Orange arrow Is any software downloaded on my visitors computer when they visit my Websites?

  Absolutely not.Moreover, we do NOT place cookies on your customers' computers as per our Privacy Policy....
Orange arrow Can your system be used with dynamic and secure web pages? Does it work properly on Linux hosting?

  LiveHelpNow system will work on any website, any webpage, any architecture!When you install LiveHelpNow system on your website all you do is copy paste a small snippet of HTML code which has all functionality included....
Orange arrow Can I force https secure chats on http pages?

  LiveHelpNow live chat software code snippets automatically detect if the chat window is being launched on a secured page and opens a 256-bit AES (financial grade) SSL secured chat session accordingly. You can force a chat window to always secure chat sessions without making code changes. Simply sw...
Orange arrow How and where is Live Chat, Ticket and Knowledge Base data stored?

  All account data (chat transcripts, tickets, knowledge base articles) is stored at Rackspace data center in Virginia. The data is transmitted via 256bit encrypted SSL channel, stored behind a firewall and encrypted at rest. We use Transparent Data Encryption(TDE):
Orange arrow Is LiveHelpNow live chat secure enough to collect credit card information from my customers?

  LiveHelpNow is the only help desk system available on the market today enabling enterprises to securely collect PCI and HIPAA information from customers via live chat or email: Exchange of confidential information in chat or email...
Orange arrow Does the software contain any ad ware or spy ware programs?

  No. LiveHelpNow standards are quality, responsiveness, privacy, etiquette, goodness and joy....
Orange arrow Is LiveHelpNow PCI certified, HIPAA compliant, and Safe Harbor compliant?

  Yes, LiveHelpNow is PCI certified to accept payments from LiveHelpNow customers. You may also download certificate of compliance. LiveHelpNow is also compliant with the U.S.-E.U. Safe Harbor Framework. In addition, the LiveHelpNow chat syste...
Orange arrow What is LiveHelpNow Service Level Agreement (SLA)?

  We understand it is important that our customers fully comprehend the terms that define our level of service. Particular aspects of our service are listed below: LiveHelpNow uses RackSpace as Third Party for private cloud hosting environment, network and hardware uptime.
Orange arrow How do I setup my LiveHelpNow chat account in order to meet HIPAA and PCI privacy rules?

  The following settings must be applied for LiveHelpNow Chat accounts to meet HIPAA privacy requirements. Force secure chatting: Remove email and print icons on the chat window: Deselect 'Operators can send...
Tagged: HIPAA, privacy

Orange arrow GDPR Compliance info

  About GPR regulation These new provisions create a unified European framework for personal data protection which until now has been governed by the French Data Protection Act of 6 January 1978 and the EU directive 95/46/CE adopted in 1995 and transposed into French law with Law 2004-801 of 6 Augus...
Tagged: gdpr

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