Support Center > Knowledge Base> Category: Integrations
Category: Integrations
21 Articles
Orange arrow I would like to provide operators with additional information about the visitor by displaying a custom iframe with custom SRC attribute within operator panel when visitor is selected, is this possibl

9356 views
  You may load a custom iframe into the operator panel loading custom web page located on your website when visitor is selected by utilizing custom information feed. Specifically lhnCustom1, lhnCustom2 or lhnCustom3 located within LiveHelpNow code installed on your website. For example this code...
Orange arrow How do I integrate Twitter with the Ticketing System? I want to capture Twitter mentions as Tickets.

13264 views
  Integrate your company Twitter account to your LiveHelpNow account and act on socially driven support inquiries and sales opportunities. Search tweets that include your company name or other keywords and create Tickets with a single click. Monitor important topics like competitors, trends in yo...
Orange arrow Does LiveHelpNow integrate with ZenDesk?

5650 views
  LiveHelpNow help desk software features enterprise class email management system tightly integrated with LiveHelpNow live chat system producing integrated contact history, chat to ticket and ticket to chat flows and many other native interactions between the two systems. For those of our users who ...
Posted in: Integrations

Orange arrow How do i assign live chat originating via SMS to a specific department?

4709 views
  Please follow these steps to route live chat originating via SMS to a specific department: Record Portal Id for the SMS provisioned phone number in Admin panel->My account->Integrations->SMS->Configure Configure a new visitor trigger to route SMS chat for the provisioned phone numbe...
Posted in: Integrations
Tagged: department, SMS


Orange arrow Can LiveHelpNow parse JSON formatted emails into tickets?

5105 views
  Please follow these steps to accomplish Email parse containing JSON object. Make sure JSON you would like parsed is included in the email's Text MIME and not HTML MIME. It is best to send email without HTML MIME part so email is sent as plain text body containing JSON you want parsed. Indicate ...
Orange arrow How to securely exchange confidential information in a chat session or an email/ticket?

5859 views
  At LiveHelpNow, we don't only know how to spell security – we’re big believers in it. In the past, our chat sessions and emails have been great for holding secure online conversations with prospects and clients but there was no simple way to securely share confidential information. Tha...
Orange arrow Are there Drupal plugins for Live Chat button and HelpOut Tab?

1989 views
  Our plugins work with Drupal versions 6 and 7 HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut Tab w...
Orange arrow Are there Magento plugins for Live Chat button and HelpOut Tab?

2111 views
  Our plugins work with Magento HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut Tab works with any co...
Orange arrow Are there Wordpress plugins for Live Chat button and HelpOut Tab?

1967 views
  HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut Tab works with any combination of LiveHelpNow products:...
Orange arrow Are there Joomla plugins for Live Chat button and HelpOut Tab?

2114 views
  Our plugins work with Joomla versions 1.5 and 1.6+ HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut ...
Orange arrow Are there Prestashop plugins for Live Chat button and HelpOut Tab?

2451 views
  Our plugins work with Prestashop HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut Tab works with any...
Orange arrow Is there a way to pass information that our website already knows about a visitor to LiveHelpNow operator panel for our agents to see?

16477 views
  Absolutely, we call it "Custom information Feed"Custom Information Feed Custom Information Feed is another valuable feature of LiveHelpNow Live Chat Software. It allows for a custom information to be passed from your website pages to the customer service agents servicing your LiveHelpNow Live Chat ...
Orange arrow Custom parameters do not flow correctly when "Same IP - New chat session" setting is enabled

12158 views
  If "Same IP - New chat session" setting is enabled in Admin Panel->Chat System->System Setup->System settings and Custom1,2,3 parameters are used to pass custom information about the customer they might not flow correctly.Here's a workaround: Remove Custom1,2 and 3 assignments from the ...
Orange arrow Does LiveHelpNow integrate with Google Analytics and Adwords?

13804 views
  LiveHelpNow live chat software integrates with Google Analytics and Google AdWords, giving you powerful metrics that translate into dollars. With Google Analytics you can track a visitor to your website as he or she goes down the path to purchase: Your home page, then your product page, perhaps a ...
Tagged: Integration


Orange arrow Can I still use LiveHelpNow events with Google Tag Manager?

9968 views
  If you are using Google Tag Manager on your website for your Google Analytics you will need to check the "Tracker Name" checkbox within your Google Analytic Tag to continue using the LiveHelpNow events. To enable "Tracker Name" checkbox:1. Log in to your Google Tag Manager Account2. Within your Co...

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