Support Center > Knowledge Base> Category: Integrations
Category: Integrations
21 Articles
Orange arrow How do I integrate Twitter with the Ticketing System? I want to capture Twitter mentions as Tickets.

10889 views
  Integrate your company Twitter account to your LiveHelpNow account and act on socially driven support inquiries and sales opportunities. Search tweets that include your company name or other keywords and create Tickets with a single click. Monitor important topics like competitors, trends in yo...
Orange arrow Is there a way to pass information that our website already knows about a visitor to LiveHelpNow operator panel for our agents to see?

14071 views
  Absolutely, we call it "Custom information Feed"Custom Information Feed Custom Information Feed is another valuable feature of LiveHelpNow Live Chat Software. It allows for a custom information to be passed from your website pages to the customer service agents servicing your LiveHelpNow Live Chat ...
Orange arrow Does LiveHelpNow integrate with Google Analytics and Adwords?

11745 views
  LiveHelpNow live chat software integrates with Google Analytics and Google AdWords, giving you powerful metrics that translate into dollars. With Google Analytics you can track a visitor to your website as he or she goes down the path to purchase: Your home page, then your product page, perhaps a ...
Tagged: Integration


Orange arrow Enabling SMS chat for your account to provide a better chat experience for mobile customers

13438 views
  Ask yourself this: Would you prefer to ask a question using a phone call, email, live chat session or a text message? If you are like most people, you chose text. It is simply the most efficient and most convenient medium to get answers and get things done. Now ask yourself this: How many compani...
Orange arrow I would like to do additional programming on my website but I need to detect whether there are operators online under my account. Is this possible to determine?

12605 views
  You would need to check the value of bLHNOnline JavaScript variable.The variable will be initialized by LiveHelpNow code on your site so you would need to check bLHNOnline variable's value after LiveHelpNow code installation on your page or in "onload" event of your page's body. <script>func...
Orange arrow Does LiveHelpNow integrate with SalesForce? How do I setup the integration?

32586 views
  * This article should be read by the SalesForce administrator in your organization * Referenced link: LiveHelpNow on AppExchange Puprpose of SalesForce integration Send all of your live chat sales leads and customer service inquiries to Salesforce CRM automatically. Highly configurable an...
Tagged: SalesForce, crm


Orange arrow How do I export chat transcripts for my records?

12078 views
  LiveHelpNow makes past chat transcripts available for you to view for 90 days. If you’d like chats saved longer for your records, there are a number of ways to export them: Email transcripts- You can have every chat transcript sent to you by entering an email address in Admin panel > C...
Orange arrow Is there a way for LiveHelpNow to push customer data such as Name, Email, Chat transcript, Offline message, etc. to my contact management system automatically, in realtime?

12922 views
  * This article should be read by a technical web person in your organization Introducing LiveHelpNow Eventing API (Webhooks) No more manually calling an API, no more transfer delays, and no more frustrated developers. Eventing, which acts as a Streaming API, will allow you to receive full...
Orange arrow Can I still use LiveHelpNow events with Google Tag Manager?

7869 views
  If you are using Google Tag Manager on your website for your Google Analytics you will need to check the "Tracker Name" checkbox within your Google Analytic Tag to continue using the LiveHelpNow events. To enable "Tracker Name" checkbox:1. Log in to your Google Tag Manager Account2. Within your Co...
Orange arrow I see visitors browsing Brand A website routed to Brand B, why?

917 views
  LiveHelpNow uses IP address to track visitors. We do not utilize cookies to comply with privacy laws. This may create potential issues when two or more visitors browsing your website from the same public IP address at the same time. You may see for example pages tracked for a visitor routed to Br...
Posted in: Integrations

Orange arrow Are there Drupal plugins for Live Chat button and HelpOut Tab?

182 views
  Our plugins work with Drupal versions 6 and 7 HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut Tab w...
Orange arrow Are there Magento plugins for Live Chat button and HelpOut Tab?

189 views
  Our plugins work with Magento HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut Tab works with any co...
Orange arrow Are there Wordpress plugins for Live Chat button and HelpOut Tab?

172 views
  HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut Tab works with any combination of LiveHelpNow products:...
Orange arrow Are there Joomla plugins for Live Chat button and HelpOut Tab?

322 views
  Our plugins work with Joomla versions 1.5 and 1.6+ HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut ...
Orange arrow Are there Prestashop plugins for Live Chat button and HelpOut Tab?

633 views
  Our plugins work with Prestashop HelpOut Tab: The HelpOut Tab gives customers easy access to all your LiveHelpNow features like chat, ticket, callback and Knowledge base in one simple sidebar. This FREE plugin requires a PAID LiveHelpNow Subscription. The versatile HelpOut Tab works with any...

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