Support Center > Knowledge Base> Category: Chat Buttons
Category: Chat Buttons
8 Articles
Orange arrow How do I install live chat as a link instead of a button, or link already existing graphical element on my page to open chat window?

11614 views
  Please install Invisible button first on your page (var lhnButtonN = -1; set wtihin the button code). You can find the code for it in Admin Panel -> Chat System -> Installation -> Live Chat Button -> On a website (scroll down and select invisible button)Then use OpenLHNChat() JavaScript...
Orange arrow Is it possible to install LiveHelpNow on a flash based website?

9046 views
  To be able to track your visitors on a flash based website you will need to first install an invisible button anywhere on the page between <body> tags, above or below your Flash content: Switch to Admin Panel Click on "Installation"->"Live Chat Button" in the menu Choose "Fo...
Orange arrow Can I use custom live chat online/offline buttons/images instead of the ones you provide?

18118 views
  To use your, custom chat icons please follow these steps: Login to your account Switch to Admin panel Choose Chat System ->Installation-> Live Chat Button Choose "On a website" (first option) You will be presented with collection of live chat buttons we stock. Scroll all the way down t...
Orange arrow Is it possibile to have 2 different chat window designs directing to different departments in a single page?

30957 views
  Please install invisible button code on the web page first. Find it in Admin Panel->Installation->Live chat button->For websites->invisible Button (bottom of the button selection page) Add this javascript function to the web page (change ACCOUNTID to the NUMERIC portion of your LiveHel...
Orange arrow Is it possible to supply and pre-fill on the pre-chat form already known information by our website such as customer name, email, etc?

4763 views
  You may easily supply pre-chat fields to be pre-filled within the pre-chat window so customer does not have to provide an already known by your website/service information. Here are the easy steps: Make sure that every prechat field is linked to a CRM field in Admin panel->Chat system->Cu...
Orange arrow I would like to have my web page open different chat window based on user input. I have 2 live chat buttons that are asking the visitor to select "Live chat language preference" one for English and a

8495 views
  Please install invisible button code on the web page first. Find it in Admin Panel->Installation->Live chat button->For websites->invisible Button (bottom of the button selection page) Add this javascript function to the web page (change ACCOUNTID to the NUMERIC portion of your LiveHel...
Orange arrow I have a responsive site. How do I change the live chat button when visitors are viewing my site on a mobile device?

4137 views
  With the standard live chat button code on your website, please add the following to your website. Place this in your css. One is an online button the other is an offline button with the other as a common class. If the width and/or heights are different between the offline and online image, you...
Orange arrow I would like to install LiveHelpNow as a link which will hide when all operators are offline.

14187 views
  Here are steps by step instructions: This step is only required if LiveHelpNow chat or helpOut button code is not already installed on your web page: Install invisible button code anywhere on your web page. Invisible button code may be found in Admin Panel->Chat system->installation->...

Page: 1 of 1