Support Center > Knowledge Base> Tagged: Installation
Tag: Installation
14 Articles
Orange arrow Can i remove "Powered by LiveHelpNow" link shown in the chat,ticket and callback windows?

  Yes, the "Powered by LiveHelpNow" link shown in the chat, ticket and callback windows may be removed for an additional $50 per month charge.To have the link removed please contact us...
Posted in: Customization
Tagged: Installation

Orange arrow How do i install LiveHelpNow on ZenCart?

  1. Open /includes/templates/YOUR_TEMPLATE_NAME/common/tpl_main_page.php 2. Insert the LiveHelpNow code just before </body>. LiveHelpNow code may be retreived in your account's Admin Panel->Chat system->installation3. Upload the new tpl_main_page.php file....
Posted in: Installation

Orange arrow Why is there a message when installing the Alerter that says: "Object already exists"?

  This issue is caused by a windows update. To resolve this issue you must first go to your start menu and click on Control Panel.Then click on Programs.Then click View installed updates. After that, click on Search installed updates.Then type: KB2918614 Then right-click on the update an...
Posted in: Troubleshooting

Orange arrow I pasted the code on my page, but I cannot see any chat icon. Why?

  Call us, email us, chat with us. We are here to help you to get the software installed on your website professionally.If you do not have a webmaster, we are here to help! Absolutely free of charge.The installation takes about a minute when done by LiveHelpNow staff member.Phone: 877-LIVE-001Chat: C...
Posted in: Troubleshooting

Orange arrow I would like to set a cookie or do any other action for the visitor who is about to launch chat window, how can I do that?

  You would need to overide LiveHelpNow chat launch code by adding "CustomOpenLHNChat" javasript function to your page.This assumes that you have LiveHelpNow chat button code installed on the page. Please replace LHNACCOUNTID with NUMERIC portion of your LiveHelpNow account # and YOUR_CODE with wha...
Orange arrow Can your system be used with dynamic and secure web pages? Does it work properly on Linux hosting?

  LiveHelpNow system will work on any website, any webpage, any architecture!When you install LiveHelpNow system on your website all you do is copy paste a small snippet of HTML code which has all functionality included....
Orange arrow I need to silently install the Alerter software on computers in our Network, is this possible?

  The LiveHelpNow Alerter package file has an .msi extension (livehelpnow.msi my be downloaded from ), and you may manipulate it using the msiexec utility. For installation, use the /i and /qb switches. Use the /l* switch to produce a log file. You can provide nam...
Posted in: Account Setup

Orange arrow  How fast can chat be set up on my site?

  A non-technical person can have chat system setup within 10 minutes.A technical person within 3 minutes....
Orange arrow How do I install live chat as a link instead of a button, or link already existing graphical element on my page to open chat window?

  Please install LiveHelpNow code first on your page. You can find the code for it in Admin Panel -> Chat System -> Installation For classic popup style code please use OpenLHNChat() JavaScript function on your page like this:<a href="#" onclick="OpenLHNChat();return false;">Text or Image...
Orange arrow Can I monitor visitor traffic on my eBay auction page?

  LiveHelpNow visitor monitoring is fully enabled on an eBay auction page.eBay however does not allow installation of a Live Chat button on auction pages, only on eBay store pages the live chat button installation is allowed.If you would like to monitor traffic on eBay auction pages you would need to...
Orange arrow Can I hide the HelpOut Tab / Live Chat button on Mobile Phones?

  You can hide the HelpOut Tab on mobile phone by using a CSS media query. @media screen and (max-width: 480px){ .lhn_help_btn{ display: none !important; } } To hide Live chat button use this CSS: @media screen and (max-width: 480px){ #lhnChatButton{ display: none !impor...
Orange arrow How do I install the live chat system on my website?

  We offer three ways to add live chat to your site, the HelpOut Tab, Live Chat Button, and the Embedded Widget. The HelpOut Tab is a sliding right-tab that works with any combination of LiveHelpNow systems (Live chat, Email-Ticket management, Call Management, and the Knowledge Base). We recommend i...
Posted in: Installation

Orange arrow What is LiveHelpNow? What does it do? How does it help? Why is it the best help desk software today?

  LiveHelpNow is the most comprehensive customer service solution on the market today with 6 years in a row being awarded #1 spot by TopTenREVIEWS and being included in Inc. 5000 list of fastest growing companies Superb multi branding abilities allowing a call center of any size use LiveHelpNow to s...
Orange arrow How do I mute the sound when chat invitation is shown for my visitors?

  When live chat proactive or auto invitation is presented to the visitor of your web site it is followed by the chime door bell sound.If you would like to mute this sound please do the following:change this code: var lhnInviteChime = 0; with this code: var lhnInviteChime = 1;...

Page: 1 of 1