Support Center > Knowledge Base> Tagged: ticket system
Tag: ticket system
11 Articles
Orange arrow Can you explain what's behind email-to-ticket functionality and how secure is it?

  Once you set up automatic email forwarding, your company emails will be forwarded to LiveHelpNow’s ticketing system email, which will then lead to ticket creation right in your operator panel. The process is fully automated, fully secure, and very convenient. Our email server is hosted by Ra...
Orange arrow How do I setup Ticket Triggers? I want to manage support emails with my own business rules.

  Ticket Triggers allow you to setup automated rules to manage the support emails, web form submissions, and Twitter tweets you receive via LiveHelpNow Email-Ticket Management. Ticket triggers provide too many benefits to catalog; ranging from smart ticket routing to SLA management to custom notific...
Orange arrow Can LiveHelpNow parse JSON formatted emails into tickets?

  Please follow these steps to accomplish Email parse containing JSON object. Make sure JSON you would like parsed is included in the email's Text MIME and not HTML MIME. It is best to send email without HTML MIME part so email is sent as plain text body containing JSON you want parsed. Indicate ...
Orange arrow How do I remove Priority or Category field from Ticket submission form?

  To remove category or priority field from ticket submission form please follow these steps: Add "Private" category or priority value in Admin Panel->Ticket System->Customiation->Labels & Fields Remove all other category or priority values by leaving only private value in the list o...
Orange arrow How do I close a ticket? What does “working” or “waiting for response” mean?

  LiveHelpNow Email-Ticket Management allows you to manage inquiries collaboratively in order to provide the most service to your customers in the least amount of time. Each Ticket starts out as “Open” in the ticket grid and ends up “Closed” when it is resolved. Select an op...
Orange arrow Can I download the software and install it on my server?

  Unfortunately. or rather fortunately, LiveHelpNow's live chat software is SaaS (Software as a Service) which means it cannot be hosted on your server. Why is this fortunate? Because with SaaS services like LiveHelpNow you do not need to worry about maintaining the software, securing it and upgradi...
Orange arrow Are there any limitations in the Trial account?

  Absolutely not.You will have full access to all products of LiveHelpNow suite for 30 days, no limitations, no constraints and best of all - no credit card is required to start your trial! You may have up to 5 operators and all the feature which includes Chat System, Ticket System, Support System, ...
Orange arrow What is LiveHelpNow? What does it do? How does it help? Why is it the best help desk software today?

  LiveHelpNow is the most comprehensive customer service solution on the market today with 6 years in a row being awarded #1 spot by TopTenREVIEWS and being included in Inc. 5000 list of fastest growing companies Superb multi branding abilities allowing a call center of any size use LiveHelpNow to s...
Orange arrow What is Email-Ticket Management and why do I need it?

  What currently happens if a customer issue or question is reported but you can't address it immediately?How do customer issues or questions even get communicated, probably email or contact form?What quality assurance do you have in place to make sure that a customer question or issue has actually b...
Orange arrow How do I create and setup a Mail Profile?

  All emails to your customers are relayed from LiveHelpNow mail servers by default. So all ticket notifications as well as chat transcript emails will be sent to your customers from @livehelpnow email address. If you would like to relay mail from your domain, it must host a relaxed livehelpnow-bas...
Orange arrow What is an ASP (Application Service Provider)?

  An Application Service Provider (ASP) is a business that offers software services to customers, using computer networks and the Internet as the mechanism to deliver and manage the service.LiveHelpNow is an SaaS product - The goal of an ASP business is to reduce the cost of software distribution and...

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