Support Center > Knowledge Base> Tagged: alerter
Tag: alerter
16 Articles
Orange arrow Why is there a message when installing the Alerter that says: "Object already exists"?

7025 views
  This issue is caused by a windows update. To resolve this issue you must first go to your start menu and click on Control Panel.Then click on Programs.Then click View installed updates. After that, click on Search installed updates.Then type: KB2918614 Then right-click on the update an...
Posted in: Troubleshooting

Orange arrow When installing LiveHelpNow on my PC i receive error: There is a problem with this Windows Installer Package

9108 views
  Error "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor". Description When installing the LiveHelpNow alerter you may receive the following message: Cause This error m...
Posted in: Troubleshooting
Tagged: alerter


Orange arrow I am getting "This installation package could not be opened" error while installing Alerter

7862 views
  What does "This installation package could not be opened" mean? There are at least three reasons why you might see the message This installation package could not be opened when trying to install LiveHelpNow. MSI file is on a network drive If you browse to a shared network folder and dou...
Posted in: Troubleshooting
Tagged: alerter


Orange arrow I am unable to upload files in LiveHelpNow panel, how to fix?

9257 views
  When uploading files to Knowledge base you may encounter an error "Object reference not set to an instance of an object" .To fix please follow these steps: Exit Alerter by right clicking on the LiveHelpNow icon in the system tray and selecting "exit" -->Navigate to C:\Program Files (x86)\LiveH...
Tagged: alerter


Orange arrow My Alerter keeps going offline, why?

7897 views
  Agent status might switch to offline without user action due to the following reasons: Offline schedule is setup for the account in Admin Panel->Chat system->System Setup->System settings (expand every department to check offline schedule) Windows only: "Offline on windows lock" or "Of...
Tagged: alerter, offline


Orange arrow I updated to windows 10, now the alerter does not give sound notifcations, why?

7491 views
  When updating to windows 10, the alerter's sound properties become part of the audio mixer. Here are the steps to turn the volume up on the alerter in Windows 10:Step 1:Locate the audio properties on your task bar:Step 2:Then right click on the audio icon and select, "Open Volume Mixer"Step 3:Locat...
Posted in: Troubleshooting

Orange arrow I am getting the following error while installing LiveHelpNow: The installer was interrupted before LiveHelpNow could be installed. You need to restart the installer to try again.

10925 views
  Issue: error while installing LiveHelpNow Alerter "The installer was interrupted before LiveHelpNow could be installed. You need to restart the installer to try again." Resolution: Make sure you have necessary permissions to install software on your PC. Try re-installing .NET Framework 4.0 ...
Posted in: Troubleshooting
Tagged: alerter


Orange arrow New visitor notification sometimes is very late or not shows at all, why is that?

16277 views
  New visitor notification may be set in Alerter settings and it is designed to alert operators of new visitor arrival. New visitor notification will only show if the following is true: The Operator Panel must be closed or minimized. If operator panel is open, the Alerter will assume that the o...
Orange arrow How do I change the automatic logout settings for my operators?

14200 views
  There are 2 different ways to change the auto logout settings for your operators: 1. Administrators can setup an ‘Offline Schedule’ to logout everyone at the same time every day. The Offline Schedule can be found in Admin panel -> Chat System -> System setup -> System setting...
Posted in: Account Setup

Orange arrow I receive "Can't connect to LiveHelpNow service" error when i try to login in Alerter

11517 views
  Please first download and install the latest version of Alerter software: http://www.livehelpnow.net/alerter If you are using Windows XP, please exit Alerter and try downloading and installing this patch from Microsoft: http://www.microsoft.com/download/en/details.aspx?id=1639 In all other cas...
Posted in: Troubleshooting
Tagged: alerter


Orange arrow I do not see my Alerter icon on Windows 7, where is it?

11534 views
  This short video helps:...
Posted in: Troubleshooting
Tagged: alerter


Orange arrow How do I stop LiveHelpNow Alerter from starting when Windows starts?

11688 views
  1. Right click on LiveHelpNow icon in the system tray of your computer and select "Settings"2. Uncheck "Logon on startup" check box and click "Ok" button...
Posted in: Troubleshooting

Orange arrow How do I brand and customize the Chat System?

13446 views
  The LiveHelpNow Chat System is customizable to fit your branding and language preferences. During the free trial you can always start a test chat by clicking the [Start Test Chat] button at the top of the operator panel. Implementation begins when you add Live Chat Code to your site or email it ...
Posted in: Live Chat System

Orange arrow How will I know when someone enters the chat?

37144 views
  If you are using LiveHelpNow operator console (http://www.livehelpnow.net/alerter) and your status is "Online" you will see a notification immediately after visitor starts a new chat session.If you are using web-based operator console you will hear a "door-bell" sound and the visitor who started th...
Orange arrow How often does the operator panel refresh to let me know of a new chat in the queue?

13232 views
  Operator panel refresh rate varies from 7-15 seconds (15 seconds is default). You can adjust refresh rate by clicking the “Filter” link left of the “New Ticket” button in the Operator Panel and selecting a different filter with faster or slower refresh rate. Recommended filters are “All chatting an...
Posted in: Live Chat System


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