Support Center > Knowledge Base> Tagged: publish knowledgebase
Tag: publish knowledgebase
3 Articles
Orange arrow I would like to publish our Knowledge Base so it can be accessed by our customers, what are the steps?

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  You may need the help of your webmaster to publish your Knowledge Base. Here are the steps:1. Login to your LiveHelpNow account, Switch to admin panel and go to Knowledge -> Publish. 2. Add CNAME record for your domain and point it to supportsystem.livehelpnow.net, i.e. help.yourdomain.com poin...
Posted in: Knowledge Base

Orange arrow How do i point a subdomain for my domain to my Knowledge Base System account?

23373 views
  What is CNAME record A CNAME, or Canonical Name, record is an entry within the Domain Name System (DNS) that specifies where a user can find your web pages, or any other URL. You'll use this to associate your custom domain with your Knowledge Base System hosted by LiveHelpNow. First decide on a...
Posted in: Knowledge Base

Orange arrow When customizing the knowledge base, how do I remove all ticket system references?

26782 views
  To make this customization you will need to have a basic knowledge of CSS. Open the style.css file for your knowledge base. Knowledge base files can be found here. Please add this snippet of css code: #supportcenterbox {display:none;} Please add this snippet of css code: .box {display:...

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