Support Center > Knowledge Base> Tagged: javascript
Tag: javascript
11 Articles
Orange arrow How do I execute a custom JavaScript when HelpOut tab is fully loaded?

8513 views
  The HelpOut tab load event is fired when HelpOut Tab is fully loaded. There is a way to trigger custom code on HelpOut tab load event: HelpOut Tab executes the following function upon load, so by simply having this function on the page where HelpOut Tab is hosted will run its code:function LHN...
Tagged: javascript


Orange arrow I would like to install LiveHelpNow as a link which will hide when all operators are offline.

15158 views
  Here are steps by step instructions: This step is only required if LiveHelpNow chat or helpOut button code is not already installed on your web page: Install invisible button code anywhere on your web page. Invisible button code may be found in Admin Panel->Chat system->installation->...
Orange arrow How do I make the HelpOut tab disappear when all operators are offline?

6685 views
  To accomplish this please use the following script within the same pages where the HelpOut tab is: <script type="text/javascript"> function LHN_button_onLoad() { if (bLHNOnline == 0) { document.getElementById('lhn_help_btn').style.display =...
Tagged: javascript


Orange arrow I would like to set a cookie or do any other action for the visitor who is about to launch chat window, how can I do that?

8059 views
  You would need to overide LiveHelpNow chat launch code by adding "CustomOpenLHNChat" javasript function to your page.This assumes that you have LiveHelpNow chat button code installed on the page. Please replace LHNACCOUNTID with NUMERIC portion of your LiveHelpNow account # and YOUR_CODE with wha...
Orange arrow How do I show a custom chat invitation message tailored to unique visitor information?

13377 views
  Upon visitor arrival to your website you may want to display a custom invitation message containing information you may already know about the visitor. i.e. "Thank you for visiting our e-store again, Scott, please click [Start Chat] link should you require any assistance" The message will a...
Tagged: javascript


Orange arrow I would like to hide LiveHelpNow URL in the chat window and use my domain URL, is it possible?

8717 views
  To accomplish URL masking* and white label your chat window please do the following: Add CNAME record for your domain and point it to www.livehelpnow.net. i.e. chat.yourdomain.com in CNAME www.livehelpnow.net Install LiveHelpNow chat button code and add the following javascript code on your web...
Tagged: javascript


Orange arrow Is it possible to install LiveHelpNow on a flash based website?

10011 views
  To be able to track your visitors on a flash based website you will need to first install an invisible button anywhere on the page between <body> tags, above or below your Flash content: Switch to Admin Panel Click on "Installation"->"Live Chat Button" in the menu Choose "Fo...
Orange arrow I would like to have my web page open different chat window based on user input. I have 2 live chat buttons that are asking the visitor to select "Live chat language preference" one for English and a

9516 views
  Please install invisible button code on the web page first. Find it in Admin Panel->Installation->Live chat button->For websites->invisible Button (bottom of the button selection page) Add this javascript function to the web page (change ACCOUNTID to the NUMERIC portion of your LiveHel...
Orange arrow Is it possible to trigger a chat invitation based on user action, for example if there are products in the shopping cart?

13550 views
  It is possible to trigger chat invitation programmatically on your website. For example you would like to display chat invitation to a visitor with special product in his/her shopping cart. Or pop an invitation to live chat to a visitor who is about to leave your site without completing a purchase...
Tagged: javascript


Orange arrow I would like to redirect the visitor to a custom offline contact form which already exists on my site instead of opening LiveHelpNow "leave a message" form, is this possible?

9185 views
  Yes it is possible by simply inserting this function to the page where LiveHelpNow is installed. Please change LHNACCOUNTID with NUMERIC portion of your LiveHelpNow account # and YOUR OFFLINE FORM URL with URL on your site to redirect the visitor to. <SCRIPT> function CustomOpenLHNChat(){...
Orange arrow Is it possibile to have 2 different chat window designs directing to different departments in a single page?

31983 views
  Please install invisible button code on the web page first. Find it in Admin Panel->Installation->Live chat button->For websites->invisible Button (bottom of the button selection page) Add this javascript function to the web page (change ACCOUNTID to the NUMERIC portion of your LiveHel...

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