Support Center > Knowledge Base> Tagged: window
Tag: window
5 Articles
Orange arrow how do I remove the email and print icons on a chat window?

10924 views
  This article requires a knowledge of css, and css for the LiveHelpNow chat window. To remove the email and print options on the chat window please do the following: If using default LiveHelpNow CSS for the chat window please cimply change CSS file URL location in admin panel->chat system->c...
Orange arrow How do Proactive Chat Invitations work?

14569 views
  Proactive messaging allows LiveHelpNow chat operators to proactively invite browsing visitors to chat by sending a custom tailored message based on visitor's location, a page the visitor is on or any other factors. Consider this: Your website sells cars. A visitor arrives to your website and L...
Orange arrow How do I show operator photos in the chat window for my customers to make it more personal

9557 views
  To have operators' photos show in the chat window please do the following: Go to Admin Panel -> My Account -> Departments and select the department the operators are in. Check 'Display Operator's Photo In Chat' and select 'Update department'. Upload photographs for each operator in this ...
Posted in: Live Chat System

Orange arrow How do I stop LiveHelpNow Alerter from starting when Windows starts?

10642 views
  1. Right click on LiveHelpNow icon in the system tray of your computer and select "Settings"2. Uncheck "Logon on startup" check box and click "Ok" button...
Posted in: Troubleshooting

Orange arrow How do I create and setup a Mail Profile?

10030 views
  All emails to your customers are relayed from LiveHelpNow mail servers by default. So all ticket notifications as well as chat transcript emails will be sent to your customers from @livehelpnow email address. If you would like to relay mail from your domain, it must host a relaxed livehelpnow-bas...

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