Support Center > Knowledge Base> Tagged: email
Tag: email
2 Articles
Orange arrow How do I close a ticket? What does “working” or “waiting for response” mean?

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  LiveHelpNow Email-Ticket Management allows you to manage inquiries collaboratively in order to provide the most service to your customers in the least amount of time. Each Ticket starts out as “Open” in the ticket grid and ends up “Closed” when it is resolved. Select an op...
Orange arrow How do I manage ticket notifications? Who gets notified, when, and why?

13928 views
  The LiveHelpNow ticketing system is designed to help you manage customer inquiries by notifying specific people when a new ticket is submitted or if there's an update to an existing ticket. You can manage all of your support emails with Email-Ticket Management by setting up email-to-ticket integrat...
Posted in: Ticket System


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