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Tag: subscription
3 Articles
Orange arrow I pay for LiveHelpNow with PayPal. Why am I asked to make a new payment when updating my subscription?

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  As a PayPal vendor, LiveHelpNow is only permitted to cancel or refund PayPal payments. Whether you want to upgrade or downgrade, you'll have to start a new subscription when completing your update through the Admin panel -> My Account -> Services page. Once your new PayPal subscription has ...
Orange arrow How do i stop "This invoice has already been paid. For more information, please contact the merchant" PayPal error while purchasing LiveHelpNow subscription?

16033 views
  PayPal error being: “This invoice has already been paid. For more information, please contact the merchant” when directing to complete the transaction via PayPal Standard. After talking to PayPal support, all you need to do is update a preference within your PayPal account as follows: Log into your...
Orange arrow How do I upgrade to paid subscription?

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  To Subscribe to LiveHelpNow, you will need to provide your billing information before choosing any services. Please go to Admin Panel -> My Account -> Billing info. After billing information is provided, please go to Admin Panel -> My Account -> Services. 1. Choose what services...
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