Support Center > Knowledge Base> Tagged: security
Tag: security
3 Articles
Orange arrow How to securely exchange confidential information in a chat session or an email/ticket?

8737 views
  At LiveHelpNow, we don't only know how to spell security – we’re big believers in it. In the past, our chat sessions and emails have been great for holding secure online conversations with prospects and clients but there was no simple way to securely share confidential information. Tha...
Orange arrow How and where is Live Chat, Ticket and Knowledge Base data stored?

17008 views
  All account data (chat transcripts, tickets, knowledge base articles) is stored at Rackspace data center in Virginia. The data is transmitted via 256bit encrypted SSL channel, stored behind a firewall and encrypted at rest. We use Transparent Data Encryption(TDE): http://technet.microsoft.com/en-u...
Orange arrow What is LiveHelpNow Service Level Agreement (SLA)?

11303 views
  We understand it is important that our customers fully comprehend the terms that define our level of service. Particular aspects of our service are listed below: LiveHelpNow uses RackSpace as Third Party for private cloud hosting environment, network and hardware uptime. http://www.rackspace.co...

Page: 1 of 1