Support Center > Knowledge Base> Tagged: billing
Tag: billing
5 Articles
Orange arrow I pay for LiveHelpNow with PayPal. Why am I asked to make a new payment when updating my subscription?

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  As a PayPal vendor, LiveHelpNow is only permitted to cancel or refund PayPal payments. Whether you want to upgrade or downgrade, you'll have to start a new subscription when completing your update through the Admin panel -> My Account -> Services page. Once your new PayPal subscription has ...
Orange arrow What will my payment cycle be?

8877 views
  It depends on your subscription type. On monthly subscriptions it'll be the day you signed up, on yearly it'll be the day+month you signed up. So if you signed up for monthly subscription on May 20th, you will be billed on the 20th of every month. If you signed up on yearly plan on May 20th, 200...
Orange arrow When does my billing cycle start?

9843 views
  Your billing cycle will start on the day you had purchased the first of the LiveHelpNow products.So if you purchased Chat System on May 20th you are charged on May 20th and your billing cycle is the 20th of every month If you then added Support System on June 1st, you will get Support System free f...
Orange arrow How do I upgrade to paid subscription?

11545 views
  To Subscribe to LiveHelpNow, you will need to provide your billing information before choosing any services. Please go to Admin Panel -> My Account -> Billing info. After billing information is provided, please go to Admin Panel -> My Account -> Services. 1. Choose what services...
Posted in: Getting Started

Orange arrow Is there a setup fee? Are there any additional payments?

12801 views
  There are no setup fees, no cancellation fees and no contracts...

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