Support Center > Knowledge Base> Tagged: network
Tag: network
3 Articles
Orange arrow How do I use a traceroute to diagnose network routing issues?

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  The troubleshooting steps in this support article should only be taken by your network administrator when diagnosing network connectivity issues. Please refer to this article for a complete list of troubleshooting steps: http://help.livehelpnow.net/article/1/7337/ There is a common utility known ...
Posted in: Troubleshooting

Orange arrow Which IPs/Ports should I configure in our firewall to enable LiveHelpNow service?

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  Please whitelist *.livehelpnow.net and open ports 80 and 443 in your firewall settings. If your firewall does not support 'wildcard' addresses (ex: *.livehelpnow.net) please allow the following IPs: 184.106.10.72184.106.10.74184.106.10.7723.253.188.26161.47.54.17161.47.55.177 50.56.2.21750.56.2....
Posted in: Getting Started

Orange arrow What is LiveHelpNow Service Level Agreement (SLA)?

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  We understand it is important that our customers fully comprehend the terms that define our level of service. Particular aspects of our service are listed below: LiveHelpNow uses RackSpace as Third Party for private cloud hosting environment, network and hardware uptime. http://www.rackspace.co...

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