Support Center > Knowledge Base> Tagged: network
Tag: network
3 Articles
Orange arrow How do I use a traceroute to diagnose network routing issues?

  The troubleshooting steps in this support article should only be taken by your network administrator when diagnosing network connectivity issues. Please refer to this article for a complete list of troubleshooting steps: There is a common utility known ...
Posted in: Troubleshooting

Orange arrow Which IPs/Ports should I configure in our firewall to enable LiveHelpNow service?

  Please whitelist * and open ports 80 and 443 in your firewall settings. If your firewall does not support 'wildcard' addresses (ex: * please allow the following IPs:
Posted in: Getting Started

Orange arrow What is LiveHelpNow Service Level Agreement (SLA)?

  We understand it is important that our customers fully comprehend the terms that define our level of service. Particular aspects of our service are listed below: LiveHelpNow uses RackSpace as Third Party for private cloud hosting environment, network and hardware uptime.

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