Support Center > Knowledge Base> Tagged: HIPAA
3 Articles
Orange arrow How to securely exchange confidential information in a chat session or an email/ticket?

  At LiveHelpNow, we don't only know how to spell security – we’re big believers in it. In the past, our chat sessions and emails have been great for holding secure online conversations with prospects and clients but there was no simple way to securely share confidential information. Tha...
Orange arrow Is LiveHelpNow PCI certified, HIPAA compliant, and Safe Harbor compliant?

  Yes, LiveHelpNow is PCI certified to accept payments from LiveHelpNow customers. You may also download certificate of compliance. LiveHelpNow is also compliant with the U.S.-E.U. Safe Harbor Framework. In addition, the LiveHelpNow chat syste...
Orange arrow How do I setup my LiveHelpNow chat account in order to meet HIPAA and PCI privacy rules?

  The following settings must be applied for LiveHelpNow Chat accounts to meet HIPAA privacy requirements. Force secure chatting: Remove email and print icons on the chat window: Deselect 'Operators can send...
Tagged: HIPAA, privacy

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